Testimonials

Hi Lauren,
I appreciate all your work and hope to be able to use Focus Settlements again in the future.
I'll definitely be recommending you guys to friends and family where possible.
It's great to finally have settlement and I look forward to moving in next week!

Hi Lauren,

Thank you so much for the huge effort you have put into this process. Without you this could not have taken place.

Many thanks for all your assistance with the Settlement of the property.

We have always been most impressed with the efficiency of your firm, and we gladly recommend you to others.

I would just like to thank you for your work with the settlement of our property.

From the outset your professional approach was appreciated, and your friendly manner really helped when times got stressful.

Thank you.

Thanks Lauren. I’m super impressed with your efficiency. Very rare in today’s business world I’m afraid.

Dear Stuart

We wanted to express our thanks for assisting with the sale of our property. We have recently been through this process with a Queensland firm that was less than desirable.

The professionalism Focus shows and keeping us informed at all times is why we have used you for all of our WA settlements and will continue to do so in future. We will gladly inform any of our friends or family of our experiences with Focus and recommend they utilise your services.

Thanks again for making this process painless.

Thanks again for all your efforts with helping achieve this result on the date that was proposed. 

We have used Focus on a number of occasions now and will absolutely recommend you to others.

Many thanks again for all your help on the settlement - it was a pleasure dealing with you and I'm glad I went with Focus Settlements.

A big thank you to Andrew, Stuart and Julie and the team at Focus. This is the second property that you have settled for me in the last nine months.

I have been most impressed with the way I was kept informed throughout the process on both occasions. The flow chart updating the progress had the professional touch. 

As I don't have any more investment properties to off-load it's unlikely that I personally will require your services again. However rest assured I will not hesitate to recommend Focus to family and friends who may seek a capable settlement agent.

I wish everyone at Focus all the very best for the future and a big thanks once again.

Hi Jo,

I wanted to thank you for the professional manner in which the transfer was conducted and for all you help and guidance. Thank you from both of us.

Dear Jo,

You have been so professional and efficient throughout this entire process! You have also made this experience very pleasurable for me and without any headaches!  For that I thank you in return.  

Many thanks again for allowing a smooth transition of ownership and settlement. It was a pleasure doing business with you! 

We would like to express our deepest thanks to Julie Coles for going above and beyond the call of duty during a very stressful settlement with our bank.

Julie, on many occasions, stepped in to advise and assist the bank with their own internal processes. The bank we dealt with has an extremely poor track record and through Julie's proactive stance, we were able to achieve settlement within the grace period with the full understanding that the bank made repeated errors.

Julie Coles, thank you.

I just wanted to send a quick email to thank you for your help with the above clients and a smooth settlement going through yesterday.

You have been so great throughout this, thanks again.

The clients are so happy with their new house, I am sure they want to extend their gratitude to you too!

I honestly can’t thank Lauren enough.

We were referred to your from our Mortgage broker and I can’t express how grateful I am for Lauren's attention to detail and assistance for settling our property seamlessly, especially given the complex nature of the deal. She truly went above and beyond by engaging all stakeholders to ensure everything was in line. Very happy to refer your services.

Thanks Lauren, you have been truly amazing. We couldn't have been happier with the service and kindness you have delivered.

Thank you Jo for your great service, very impressed and will recommend to all my friends

Thankyou, for your professional & friendly service Jo. Always knowing what was happening was great at such a stressful time.

Good Afternoon Jo,

Thanks again for your efforts on the settlement.  I have no doubt that this deal would have fell over if it wasn’t for your knowledge and effort. I really appreciate it being able to settle today.

Hopefully we see your name on some more deals that cross our desk!

Thanks for everything Susan

I was very impressed with your firm's service and will highly recommend your firm to our clients regards

Hi, thank you and its been refreshing and a pleasure to deal with you!

We were very impressed with the service we received, many thanks!

This was such a stressful settlement with the delays that we had not taken into consideration. Thanks for all your help and prompt efficient service, it happened! Really appreciated

Just fantastic!

Your staff are a real asset to your organisation. Very important - top marks for front line presentation.

Good service overall. We were very happy. This was the second time we have used Focus Settlements. Thank you!

Focus have always provided knowledgeable, effective service. I always recommend you!

Susan was superb! She always rung and let us know what's happening, what to do and what was most important! Great work!

Very satisfied with the entire service, thanks!

I received excellent service at a very good price!

Your service was excellent and we will definitely seek your services again.

The service was excellent and the follow up was appreciated!

Thank you for all of your help and work with our settlement!

Excellent service, very thorough & professional. A+ on customer service.

Very satisfied with how quickly & smoothly the whole process went, and how we were kept informed regarding the progress

We found Susan to be very helpful and answered all our queries as soon as possible. Many thanks!

Consistently polite, excellent overall!

Just a quick note to say thank you for all your help throughout settlement!

Thank you Susan, your professional approach and communication is much appreciated

Thanks for all your efforts.  Your professionalism and communication with us has been outstanding and I will be recommending Focus Settlements to all my family and friends.

Thank you so much Susan for making settlement possible today! You have been absolutely amazing with us by answering all our questions, emails and processing the paperwork  so promptly and professionally. Brilliant!

Thanks very much for your great service

Thank you Jo for the wonderful service that you gave us. You made the whole process seem easy and uncomplicated which we all know is not really the case.

I will certainly recommend Focus Settlements!

Thanks so much for everything. It was a pleasure working with you and I will definitely refer you or use your services in the future.

Just wanted to thank you for dealing with the settlement  of my investment property. Living in Queensland I was not sure how things worked in WA. You kept me informed each step of the way and made it very easy to understand. Thank you for your professionalism, friendly manner and great service.

Thank you for your professional help and assistance with our settlement.  I will be calling you if we need a settlement agent in the future.

Thank you so much for your help through this. Your service has been outstanding and we are truly grateful!

Joanna,

I would like to thank you for all your patience and being such a lovely wonderful woman.

I have to say you know your stuff. I am so lucky to have had you helping me. You really made it so easy for me, accommodating and your patience with me.

I really think you are an asset to the Focus company.

Just a note of thanks for all your professional and very timely advice in the transfer of land titles and sale of our property. You helped to make a difficult time easier on us.

We will certainly continue to use Focus Settlements in the future and refer you to anyone seeking a settlement agent!

A big thank you to all concerned in the professional way that you have helped with this settlement.

I must say in today's business environment we see customer service or “The Care Factor” lacking in many companies, your companies “Care Factor” is second to none!

Thanks heaps.

Thanks very much, great news on settlement! 

And thank you for making it such a smooth process.

You guys are so efficient and respond promptly, so happy and will highly reccommend

I would like to say thank you so much for all the work by you and your team, It was wonderful.

We love your service!

Good morning, we wish to thank Focus Settlements for making the purchase of our new home an enjoyable experience.

The level of service provided by Jo Lennon is exceptional, she has provided us with the information we required in a timely manner with professionalism and a smile, she is a huge asset to your company.

Again thanks for your help we will have no hesitation recommending Focus Settlements

Thank you very much Lauren.

Focus Settlements were a pleasure to deal with.  I would highly recommend you.

Hi Lauren

Fantastic, thank you. I must say, that it has been an absolute delight to deal with you. As an absentee owner, information updates are critical in assuring me that all things are proceeding as anticipated & I have found that at all times Lauren, you have kept me in the loop. You are a credit to Focus Settlements

Thank you once again for all of your hard work, pass our thanks on to Karen too, as I have pestered her on more than one occasion over the past 8 weeks, you really do make the process as pain free as possible, well done you!

I just wanted to thank you for the excellent service we received from you, with regards to the above settlement.

Hi Joanna, Thank you, This was a very smooth process

Thanks Tara, you have been super friendly and helpful!

We would just like to say a huge thankyou to you for a trouble free settlement. Thanks again for all your help!

Thank you Stuart for once again handling the settlement of our property in a professional manner, especially the regular communication keeping us in the loop as settlement progressed.
We will definitely contact you when we are ready to sell our other investment property, possibly in the next twelve months.

Dear Stuart and the Team,

Thank you once again for your outstanding communication and service and clearly we will continue to do ongoing business for many years to come!

Thank you Joanna and Focus Settlements for taking care of our settlement. Everything went smoothly and we are very satisfied of the outcome. We would not hesitate to recommend Focus Settlements to our friends.

Please pass on my thanks to Jo,  I really appreciate all the time and patience the team has dedicated in relation to our complicated matter.

Dear Jo,

You and your team did a great job for me. 

It has been a stressful period for me so your professional and efficient handling of the matter has been comforting and most appreciative.

Once again thanks for a job well done.

I would like to thank you and your team for outstanding customer service during the settlement of our new property. The service provided was exceptional from all of the Focus staff we had the pleasure talking to.

Julie and Luke were easy to talk to and very helpful.

I would not hesitate recommending Focus Settlements to know anyone we know in the future.

We appreciate your excellent, professional and smooth completion of the sale, and will certainly recommend you in the future with every good wish and thanks again. Please pass on our thanks to Karen on reception too!

I have used the services you provide as a buyer and seller. Happy to stay with you!

Jo is a legend!

Focus Settlements were very efficient with sorting out settlement

This is my second experience with Stuart. Well done and ad good as the first!

Many thanks for such a professional experience!

Easily the best settlement we have done - and we have bought and sold many houses - I will recommend you to all who need to buy or sell!

I would like to thank Focus Settlements on a very smooth settlement. Our thanks go to Arnika Browne, who always kept us informed of the progress and never once found anything to be too much trouble. Her knowledge and professional approach to the task in hand was outstanding, as well as her cheerfulness and wiliness to help with any queries we had. Also to Karen the receptionist, very polite and happy at all times, even when the phones were running of the hook! Thankyou.

I just wanted to thank you and your team for the amazing job you did on the settlement of our house, the communication with Stuart made everything very easy and clear- we are looking forward to continuing to work with Focus Settlements on the purchase of our block.