Testimonials

Appreciate all your work!

Hi Lauren,
I appreciate all your work and hope to be able to use Focus Settlements again in the future.
I'll definitely be recommending you guys to friends and family where possible.
It's great to finally have settlement and I look forward to moving in next week!

J.G.

WIthout you this could not have taken place

Hi Lauren,

Thank you so much for the huge effort you have put into this process. Without you this could not have taken place.

C.F.

Impressed with the efficiency of your firm

Many thanks for all your assistance with the Settlement of the property.

We have always been most impressed with the efficiency of your firm, and we gladly recommend you to others.

Y.H.

Professional and Friendly

I would just like to thank you for your work with the settlement of our property.

From the outset your professional approach was appreciated, and your friendly manner really helped when times got stressful.

Thank you.

D.S.

Super Impressed

Thanks Lauren. I’m super impressed with your efficiency. Very rare in today’s business world I’m afraid.

J.D.

Dear Stuart

We wanted to express our thanks for assisting with the sale of our property. We have recently been through this process with a Queensland firm that was less than desirable.

The professionalism Focus shows and keeping us informed at all times is why we have used you for all of our WA settlements and will continue to do so in future. We will gladly inform any of our friends or family of our experiences with Focus and recommend they utilise your services.

Thanks again for making this process painless.

A,S,

Thanks Again

Thanks again for all your efforts with helping achieve this result on the date that was proposed. 

We have used Focus on a number of occasions now and will absolutely recommend you to others.

M.M.

Glad I went with Focus Settlements

Many thanks again for all your help on the settlement - it was a pleasure dealing with you and I'm glad I went with Focus Settlements.

R.B.

Most Impressed

A big thank you to Andrew, Stuart and Julie and the team at Focus. This is the second property that you have settled for me in the last nine months.

I have been most impressed with the way I was kept informed throughout the process on both occasions. The flow chart updating the progress had the professional touch. 

As I don't have any more investment properties to off-load it's unlikely that I personally will require your services again. However rest assured I will not hesitate to recommend Focus to family and friends who may seek a capable settlement agent.

I wish everyone at Focus all the very best for the future and a big thanks once again.

M.C.

Professional Manner

Hi Jo,

I wanted to thank you for the professional manner in which the transfer was conducted and for all you help and guidance. Thank you from both of us.

D.W.

Professional and efficient

Dear Jo,

You have been so professional and efficient throughout this entire process! You have also made this experience very pleasurable for me and without any headaches!  For that I thank you in return.  

Many thanks again for allowing a smooth transition of ownership and settlement. It was a pleasure doing business with you! 

A.A.

Our Deepest Thanks

We would like to express our deepest thanks to Julie Coles for going above and beyond the call of duty during a very stressful settlement with our bank.

Julie, on many occasions, stepped in to advise and assist the bank with their own internal processes. The bank we dealt with has an extremely poor track record and through Julie's proactive stance, we were able to achieve settlement within the grace period with the full understanding that the bank made repeated errors.

Julie Coles, thank you.

A.M. & T.M

The clients are so happy

I just wanted to send a quick email to thank you for your help with the above clients and a smooth settlement going through yesterday.

You have been so great throughout this, thanks again.

The clients are so happy with their new house, I am sure they want to extend their gratitude to you too!

N.W.

Truly above and beyond

I honestly can’t thank Lauren enough.

We were referred to your from our Mortgage broker and I can’t express how grateful I am for Lauren's attention to detail and assistance for settling our property seamlessly, especially given the complex nature of the deal. She truly went above and beyond by engaging all stakeholders to ensure everything was in line. Very happy to refer your services.

S.K.

Truly Amazing

Thanks Lauren, you have been truly amazing. We couldn't have been happier with the service and kindness you have delivered.

N.R.

Great service, very impressed

Thank you Jo for your great service, very impressed and will recommend to all my friends

T.M.

professional & friendly service

Thankyou, for your professional & friendly service Jo. Always knowing what was happening was great at such a stressful time.

J & B.C.

If it wasn't for your knowledge and effort

Good Afternoon Jo,

Thanks again for your efforts on the settlement.  I have no doubt that this deal would have fell over if it wasn’t for your knowledge and effort. I really appreciate it being able to settle today.

Hopefully we see your name on some more deals that cross our desk!

L.B.

Very impressed

Thanks for everything Susan

I was very impressed with your firm's service and will highly recommend your firm to our clients regards

J.L.

Refreshing and a pleasure

Hi, thank you and its been refreshing and a pleasure to deal with you!

J.D.

Very impressed

We were very impressed with the service we received, many thanks!

D06

Really appreciated

This was such a stressful settlement with the delays that we had not taken into consideration. Thanks for all your help and prompt efficient service, it happened! Really appreciated

T06

Just fantastic!

Just fantastic!

S06

Your staff are a real asset

Your staff are a real asset to your organisation. Very important - top marks for front line presentation.

M.D.

We were very happy

Good service overall. We were very happy. This was the second time we have used Focus Settlements. Thank you!


Knowledgeable, effective service

Focus have always provided knowledgeable, effective service. I always recommend you!


Superb!

Susan was superb! She always rung and let us know what's happening, what to do and what was most important! Great work!


Very satisfied

Very satisfied with the entire service, thanks!

J.H.

Excellent service at a very good price

I received excellent service at a very good price!

W04

Definitely seek your services again

Your service was excellent and we will definitely seek your services again.

S05

The service was excellent

The service was excellent and the follow up was appreciated!

J.

Thank you for all your help

Thank you for all of your help and work with our settlement!

R

A+ on customer service

Excellent service, very thorough & professional. A+ on customer service.

S & H

How quickly and smoothly the process went

Very satisfied with how quickly & smoothly the whole process went, and how we were kept informed regarding the progress

J.H.

Answered all our queries

We found Susan to be very helpful and answered all our queries as soon as possible. Many thanks!

M.H.

Consistently polite

Consistently polite, excellent overall!

M.M.

Thank you for all your help

Just a quick note to say thank you for all your help throughout settlement!

J.W.

Professional Approach

Thank you Susan, your professional approach and communication is much appreciated

P.Y

Recommending Focus Settlements

Thanks for all your efforts.  Your professionalism and communication with us has been outstanding and I will be recommending Focus Settlements to all my family and friends.

S.B.

Brilliant!

Thank you so much Susan for making settlement possible today! You have been absolutely amazing with us by answering all our questions, emails and processing the paperwork  so promptly and professionally. Brilliant!

K.T.

Great service

Thanks very much for your great service

A.W.

Made the process seem easy

Thank you Jo for the wonderful service that you gave us. You made the whole process seem easy and uncomplicated which we all know is not really the case.

I will certainly recommend Focus Settlements!

D.G.

A pleasure working with you

Thanks so much for everything. It was a pleasure working with you and I will definitely refer you or use your services in the future.

T.V.

You kept me informed each step of the way

Just wanted to thank you for dealing with the settlement  of my investment property. Living in Queensland I was not sure how things worked in WA. You kept me informed each step of the way and made it very easy to understand. Thank you for your professionalism, friendly manner and great service.

J.G.

Thank you for your professional help and assistance

Thank you for your professional help and assistance with our settlement.  I will be calling you if we need a settlement agent in the future.

J.S.

Your service has been outstanding

Thank you so much for your help through this. Your service has been outstanding and we are truly grateful!

M.C.

So lucky to have had you helping me

Joanna,

I would like to thank you for all your patience and being such a lovely wonderful woman.

I have to say you know your stuff. I am so lucky to have had you helping me. You really made it so easy for me, accommodating and your patience with me.

I really think you are an asset to the Focus company.

L.S.

You helped make a difficult time easier on us

Just a note of thanks for all your professional and very timely advice in the transfer of land titles and sale of our property. You helped to make a difficult time easier on us.

We will certainly continue to use Focus Settlements in the future and refer you to anyone seeking a settlement agent!

K.B. & D.G.

Customer service is second to none

A big thank you to all concerned in the professional way that you have helped with this settlement.

I must say in today's business environment we see customer service or “The Care Factor” lacking in many companies, your companies “Care Factor” is second to none!

Thanks heaps.

J.C.

Such a smooth process

Thanks very much, great news on settlement! 

And thank you for making it such a smooth process.

S.M.

So efficient and prompt!

You guys are so efficient and respond promptly, so happy and will highly reccommend

T.M.

Love your service

I would like to say thank you so much for all the work by you and your team, It was wonderful.

We love your service!

L.Y.

Exceptional

Good morning, we wish to thank Focus Settlements for making the purchase of our new home an enjoyable experience.

The level of service provided by Jo Lennon is exceptional, she has provided us with the information we required in a timely manner with professionalism and a smile, she is a huge asset to your company.

Again thanks for your help we will have no hesitation recommending Focus Settlements

C & D. B.

Highly recommend you

Thank you very much Lauren.

Focus Settlements were a pleasure to deal with.  I would highly recommend you.

R.M.

Information updates are critical

Hi Lauren

Fantastic, thank you. I must say, that it has been an absolute delight to deal with you. As an absentee owner, information updates are critical in assuring me that all things are proceeding as anticipated & I have found that at all times Lauren, you have kept me in the loop. You are a credit to Focus Settlements

B.O.

Made the process pain free

Thank you once again for all of your hard work, pass our thanks on to Karen too, as I have pestered her on more than one occasion over the past 8 weeks, you really do make the process as pain free as possible, well done you!

S. & T. G.

Excellent Service

I just wanted to thank you for the excellent service we received from you, with regards to the above settlement.

I.H.

Very Smooth

Hi Joanna, Thank you, This was a very smooth process

G.W.

Super Friendly and Helpful

Thanks Tara, you have been super friendly and helpful!


Trouble Free Settlement

We would just like to say a huge thankyou to you for a trouble free settlement. Thanks again for all your help!

C & S G.

Regular Communication

Thank you Stuart for once again handling the settlement of our property in a professional manner, especially the regular communication keeping us in the loop as settlement progressed.
We will definitely contact you when we are ready to sell our other investment property, possibly in the next twelve months.

C.W.

Outstanding Communication and Service

Dear Stuart and the Team,

Thank you once again for your outstanding communication and service and clearly we will continue to do ongoing business for many years to come!

B.D.

Everything went smoothly

Thank you Joanna and Focus Settlements for taking care of our settlement. Everything went smoothly and we are very satisfied of the outcome. We would not hesitate to recommend Focus Settlements to our friends.

E.M.

Time, Patience and Dedication

Please pass on my thanks to Jo,  I really appreciate all the time and patience the team has dedicated in relation to our complicated matter.

K.M.

Professional and Efficient Handling

Dear Jo,

You and your team did a great job for me. 

It has been a stressful period for me so your professional and efficient handling of the matter has been comforting and most appreciative.

Once again thanks for a job well done.

P.D.

Outstanding Customer Service

I would like to thank you and your team for outstanding customer service during the settlement of our new property. The service provided was exceptional from all of the Focus staff we had the pleasure talking to.

Julie and Luke were easy to talk to and very helpful.

I would not hesitate recommending Focus Settlements to know anyone we know in the future.

B.M.

Excellent, professional and smooth completion

We appreciate your excellent, professional and smooth completion of the sale, and will certainly recommend you in the future with every good wish and thanks again. Please pass on our thanks to Karen on reception too!

S.G.

Happy to stay

I have used the services you provide as a buyer and seller. Happy to stay with you!

E.S.

Jo is a legend

Jo is a legend!

C.P.

Very Efficient

Focus Settlements were very efficient with sorting out settlement

M.T.

2nd experience with Stuart

This is my second experience with Stuart. Well done and ad good as the first!

K. R.

Many thanks for such a professional experience

Many thanks for such a professional experience!

Easily the best settlement we have done - and we have bought and sold many houses - I will recommend you to all who need to buy or sell!

S. L.

I Would Like to Thank Focus Settlements on a Very Smooth Settlement...

I would like to thank Focus Settlements on a very smooth settlement. Our thanks go to Arnika Browne, who always kept us informed of the progress and never once found anything to be too much trouble. Her knowledge and professional approach to the task in hand was outstanding, as well as her cheerfulness and wiliness to help with any queries we had. Also to Karen the receptionist, very polite and happy at all times, even when the phones were running of the hook! Thankyou.

G.C.

Thank You and Your Team for the Amazing Job You Did...

I just wanted to thank you and your team for the amazing job you did on the settlement of our house, the communication with Stuart made everything very easy and clear- we are looking forward to continuing to work with Focus Settlements on the purchase of our block.

S.T.